We’re here to help. Below you’ll find the fastest ways to get support, answers to common questions, and links to our policies.
Last updated: [12/27/2025]
If you need assistance with an order, product questions, or general support, please reach out using one of the methods below.
Smith Creek Fish Farm
Phone: 833-326-5253
Email: info@smithcreekfishfarm.com
Business hours and response times may vary seasonally. We respond to most inquiries within 1 business day.
Once your order ships, you will receive a confirmation email with tracking information (when available).
If you need help locating your tracking number or checking order status, contact us with your order number.
Shipping rates, delivery estimates, freight shipments, and carrier information are outlined in our Shipping Policy.
If your shipment appears delayed, damaged, or lost, contact us as soon as possible so we can assist with the carrier.
Information about return eligibility, return authorization numbers (RA#), refunds, and exchanges can be found on our Order & Returns page.
Please note that all returns must be approved in advance and issued an RA#.
Freight shipments require special handling and inspection at delivery.
Failure to document freight damage at delivery may limit the ability to file a claim.
If you have questions about product compatibility, specifications, installation, or usage, please contact us before ordering. We’re happy to help you choose the right product for your needs.
Due to the technical nature of some pond and aquatic equipment, incorrect product selection may result in return limitations.
Quick answers to the most common questions.
When your order ships, you’ll receive a shipping confirmation email with tracking (when available). If you can’t find it, contact us with your order number and we’ll help.
If your order has not shipped, we may be able to update the address. If it has shipped, carrier reroutes may not be possible and may involve additional fees. Contact us as soon as possible.
Most new, unused, unopened items can be returned within 30 days of delivery with a Return Authorization (RA#). See full details on our Order & Returns page.
Contact us within 48 hours of delivery and include photos of the box (all sides), packing materials, and the product. We’ll help with next steps and carrier documentation.
Inspect freight shipments before signing. Note visible damage on the delivery receipt and take photos immediately. Contact us within 48 hours for help.
Email info@smithcreekfishfarm.com or call 833-326-5253. We’re happy to help confirm compatibility and best-fit options.
