1. Information We Collect

We collect personal information you provide directly to us when you:

• Create an account
• Place an order
• Sign up for our newsletter or marketing communications
• Opt in to receive SMS/text messaging
• Contact customer service

This information may include:

Identifiers and contact info

Name, email address, billing/shipping address, phone number.

Transaction & order information

Purchase history and payment information (handled securely by our payment gateways).

Technical data from your device

IP address, browser information, cookies, and device identifiers to help improve and personalize your experience.

2. How We Use Your Information

We use your personal information to:

• Process and fulfill orders
• Communicate about your orders and provide customer support
• Send newsletters, promotional offers, or updates
• Send SMS/text messages if you consented to receive them
• Improve our Site and services
• Comply with legal obligations

For email and SMS communications, we only send messages if you have opted in and provide clear opt-out instructions with every message.

3. SMS/Text Messaging and Consent

If you choose to receive SMS marketing:

• We will collect your mobile number and your consent to receive messages.
• You must opt in clearly (for example, via checkboxes during checkout or signup forms).
• We will explain how often you may receive messages, who is sending them, and that message and data rates may apply.
• You may opt out at any time by replying “STOP” or following instructions included in each text.

Your consent to receive SMS messages is separate from other consents (like email). We will not send text messages without your consent.

4. Cookies, Tracking & Automated Technologies

We use cookies, web beacons, and similar tools to:

• Recognize your device on return visits
• Personalize your experience
• Analyze how our Site is used
• Enable shopping cart functionality

You can manage cookie preferences through your browser settings, but some features of the Site may not function without cookies.

5. Sharing Your Information

We may share personal information with:

• Service providers (e.g., payment processors, shipping carriers, email and SMS service providers)
• Compliance with laws (when required by law, legal process, or to protect rights and safety)
• Business transfers (in connection with a sale, merger, or corporate change)

We do not sell your personal information to third parties.

6. Your Rights and Choices

Depending on where you live, you may have rights to:

• Access and receive copies of your information
• Correct inaccurate information
• Request deletion of your personal data
• Opt out of future marketing communications

To exercise these rights, please contact us using the contact details below.

7. Data Retention and Security

We retain your personal information for as long as necessary to deliver services and fulfill legal obligations.

We implement physical, administrative, and technical safeguards designed to protect information from unauthorized access or disclosure. While we strive to protect your data, no method of transmission over the Internet is 100% secure.

8. Children’s Privacy

Our Site is not intended for persons under 16 years of age. We do not knowingly collect personal information from children without verified parental consent.

9. Updates to This Policy

We may update this Privacy Policy from time to time. We will post changes here with an updated effective date.

10. Contact Us

If you have questions or want to exercise your privacy rights, contact:

Smith Creek Fish Farm
Email: info@smithcreekfishfarm.com
Phone: 833-326-5253